Creative Holidays respects your right to privacy. We are bound by the National Privacy Principles contained in the Privacy Act 1988. Those Principles regulate most of our activities with respect to personal information collected, stored, used and disclosed by us. However, the activities of all organisations directly relating to personal information of current or former employees contained in employee records are not covered by the Principles.
Creative Holidays complies with the Privacy Act 1988 (Cth) ("Privacy Act") as amended by the Privacy Amendment (Private Sector) Act 2000 (Cth)("Amendment Act") and has adopted a set of privacy principles in its policy which is consistent with the National Privacy Principles as amended in September 2001 ("NPPs").
This privacy statement applies to this web site, which is owned and operated by Creative Holidays .
The purpose of personal information that we collect from you will depend on how you interact with Creative Holidays web site. This policy will explain in a broad sense, just how personal information may be collected via our web site, and how this information contributes to the development of Creative Holidays web site.
The kinds of personal information we collect and store will depend on what products and services you request from us. However, this may include (amongst other things):
- personal information you give us when you request a product or service from us. This information may include your intended travel dates, place of departure, intended destination and the names of passengers who will be travelling with you
- personal information you give us when you make a booking. This information may include your name, address, telephone numbers, e-mail address, credit card details, passport details;
- communications between you and us;
- transactional information about your use of our products and services (for example your feedback on how you enjoyed your holiday)
When submitting information on our site for the purposes of an enquiry, we will collect details such as your name, e-mail address and some details of your personal interests and needs. Some of this information is essential for us to be able identify accurately who is using the service so that we may be able to respond to your requests and as such is indicated by mandatory fields. Mandatory information requirements are clearly identified and are denoted by an asterix (*). You will also be prompted when submitting a form if mandatory data has not been completed.
Other types of information, such as your age and gender, are collected to help us profile who is using the services and what their interests are. Information of this type is optional; you only need to fill it in if you wish to do so.
Generally, you may be asked to provide personally identifiable information when you:
- send us your comments or suggestions
- create a link to the
Creative Holidays
site
- register for the
Creative Holidays
services
- subscribe to the Creative Holiday’ publications
- request sales and advertising information
- submit an enquiry
In all cases, your information will be held in the strictest confidence.
This web site uses cookies. Cookies are pieces of information that a web site can transfer to an individual's computer hard drive for tracking (site usage) user navigation and customising site information to further improve and enhance the user experience. Most Internet browsers are preset to accept cookies. However, if you are concerned about the use of cookies you do have the option to opt out and refuse the transfer of cookies to your computer's hard drive. If you prefer not to receive cookies, you can adjust your Internet browser to refuse cookies or to warn you when cookies are being used. Please contact the company, which produces your browser if you need help.
Users are not required to register on the Creative Holidays web site in order to use it. Our commitment is to provide you with the opportunity to opt out, check or correct any information you have submitted on-line to Creative Holidays or any of its affiliates or partners. Please refer to the appropriate page to request the changes. Where requested, Creative Holidays will remove any personal identifiable information from its current operational systems.
Where we store your personal information depends on what products and services you have requested from us. However, some areas may include (amongst other things):
- Our booking system for use of processing transactions, providing confirmation of holiday components, being aware of any special travel requirements (health or otherwise) and confirming identity
- Feedback databases for processing customer feedback
- Email databases for
Creative Holidays
subscriptions
Any personal information that is submitted to our web site is held with the strictest confidence. This information is securely stored and access is restricted to authorised Creative Holidays personnel only, ensuring that your personal information is protected and safeguarded.
We collect your personal information so that we can use it for our functions and activities, which include, amongst other things:
- processing your booking;
- being aware of any special travel requirements (health or otherwise) you may have;
- providing you with confirmation of your booking and advising you of any changes to your itinerary;
- addressing any feedback or complaints you may have;
- answering any queries you may have; and
- any purposes for which it was requested and directly related purposes, this may include but is not limited to developing, improving and marketing our range of products and services.
If you do not provide us with your personal information, we will be unable to do one or more of the above (including being unable to accept any holiday booking).
If you wish to subscribe to our mailing list, we may e-mail to you updates about our products and services. If you do not wish to remain a subscriber to our mailing list or otherwise receive updates on our products and services, you are able to remove your details from the subscriptions list via our website.
We will assume you consent to management of your personal information in the manner specified in this Privacy Policy (which may change from time to time) and our Privacy Statement until you tell us to the contrary by contacting us using our contact details below
Personal information we collect from you may be disclosed:
- to any entity to which we are required or authorised by or under law to disclose such information (for instance, law enforcement agencies and investigative agencies, courts, various other government bodies);
- to other travel-related businesses for the purpose of processing your travel arrangements;
- to others that you have been informed of at the time any personal information is collected from you;
- to our business associates and others for purposes directly related to the purpose for which the personal information is collected;
- to our professional advisors and other contractors (for example IT consultants and mailing houses); or
- with your consent (express or implied), to others.
Due to the nature of our business, such disclosure may include the transfer of your personal information between countries. Creative Holidays also acknowledges that you will click through to third party sites from our site, and thus recommends that you refer to the privacy statements of the sites you visit. Creative Holidays assumes no responsibility for information and content of third party sites.
We may make changes to this statement from time to time, so you may like to check it each time you visit the site.
Here are some more pointers to assist you in further protecting your privacy on the Internet. Remember to close your browser when you have finished your user session.
This is to ensure that others cannot access your personal information and correspondence if you share a computer with someone else or are using a computer in a public place like a library or Internet cafe.
Please be aware that whenever you voluntarily disclose personal information over the Internet, for example, in discussion forums, via e-mail or in chat sites, that this information can be collected and used by others. In short, if you post personal information in publicly accessible on-line forums, you may receive unsolicited messages from other parties in return.
We will only disclose the information collected from you to other parties as required to perform our duties under any agreement, to achieve the purposes specified above and to provide an effective service, or as otherwise allowed under the Privacy Act 1988.
If you would like to access this information you can do so by contacting us at 35 Grafton Street, Bondi Junction, NSW 2022. Alternatively, you can contact us via email at marketing@creativeholidays.com.au. You can also correct this information if it is inaccurate, incomplete or out-of-date.
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